Orderannuleringsbeleid

1. Order Cancellation Conditions

Orders can be cancelled within 48 hours of confirmation, provided they have not yet been shipped. You can directly contact our customer service to initiate the cancellation. Cancellation is no longer possible if the order has already been shipped or if more than 48 hours have passed since confirmation.

2. Cancellation Procedure

To request a cancellation, please contact our customer service via email or phone. Please include your order number, proof of payment, and any other information necessary to identify the transaction.
Our team will process your request upon receipt. If the cancellation is accepted, we will inform you of the outcome and arrange for a refund within the specified timeframe.

3. Refund Procedure

Once the return is confirmed, we will process the refund within 1 to 3 business days. The refund will be issued using the same payment method as used for the original order (Visa, MasterCard). We aim to complete the process as quickly as possible after approval.